An example of an employee self-service task is managing internal processes such as human resources assistance, IT helpdesk, and facilities requests. The employee self-service portal functions in the same way that a customer portal does, with authentication that verifies their employee status. Employees are able to find answers to commonly asked questions, participate in communities within their organization, and share feedback. The Employee self-service portal empowers employees, providing secure access to knowledge that helps employees increase productivity. With a self-service portal, customers receive the support they desire, access to discussion forums that build customer loyalty, access to their support entitlement data, and the ability to provide organizations with feedback through polls, ratings, and comments. Providing knowledge to customers through a portal deflects higher cost support options in the traditional customer service model, and allows your support agents to focus their time on the more complex issues. You are able to restrict access to knowledge articles based on portal users’ Content Access level. In addition, we have enhanced knowledge management to surface more relevant knowledge articles based on the portal users’ product ownership. If a question arises after business hours, they are still able to get their answer. The Customer self-service portal delivers an additional support offering to organizations to help meet the desires for their customers to quickly answer their questions with the device of their choice at the time they have their question. Portal solutions with flexible features Customer self-service portal Sign up for the February 14 Dynamics 365 community call.Portals will be the topic for the February Dynamics 365 Partner Community call. There are several portals to choose from, including Employee and Customer Self-Service, Community, Partner, Field Service, Project Service Automation, and Events (currently in Private Preview). This is a great opportunity to introduce your customers to the benefits of this solution that can help them increase their digital capabilities.
Microsoft partner portal license#
With the release of Microsoft Dynamics 365, you are entitled to one portal license with any Enterprise App (Sales, Customer Service, Project Service, Field Service) or Plan purchase. The rise of customer self-service and the need for greater customer satisfaction should have you looking at Portals as an excellent addition to your customer’s tool box.